Privacy Policy

This privacy notice discloses the privacy practices for poolcarela.com. This notice applies solely to information collected by this website. It will notify you of the following:

1. Information We Collect

We collect personal information that you voluntarily provide, including but not limited to:

• Name
• Email address
• Phone number
• Any other details you submit through contact forms, emails, or direct communication

Additionally, we collect technical data through the use of cookies and tracking technologies, including:

• IP addresses
• Browser type and operating system
• Browsing behavior (pages visited, time spent on site)
• Demographics and interests data (if enabled)

We use Google Analytics and Google Ads to track and analyze website traffic and advertising performance. Messages submitted through our contact page are stored on our email server.

2. How We Use Your Information

We use your information to:

• Respond to inquiries and service requests
• Provide updates regarding our services, promotions, or policy changes (unless you opt out)
• Improve website functionality and customer experience
• Process transactions and fulfill orders (if applicable)

We do not sell or rent your information to third parties.

3. Information Sharing

We will not share your information with any third party outside of our organization, except as necessary to fulfill your request, such as processing payments or shipping an order.

We do share data with:

• Google Analytics and Google Ads to track and analyze website traffic and advertising performance.
• RingCentral for SMS communication and customer interactions.

SMS opt-in or phone numbers for the purposes of SMS are not being shared with any third party or affiliate company for marketing purposes.

4. SMS Terms & Conditions

SMS Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

If you have consented to receive text messages from Pool Care LA, you may receive messages related to the following:

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Promotions or offers (if applicable)

Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week regarding your appointments or account status.

Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method

You may opt-in to receive SMS messages from Pool Care LA in the following ways:

• Verbally, during a conversation
• By submitting an online form
• By filling out a paper form

Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at client@poolcarela.com.

Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our Privacy Policy page.
• Message frequency may vary.

5. Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

6. Your California Privacy Rights (CCPA Compliance)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal data we collect.
• Right to Delete: You can request that we delete your personal information, subject to legal limitations.
• Right to Opt-Out: You may opt out of the sale of your personal data (Note: We do not sell personal data).
• Right to Non-Discrimination: Exercising your CCPA rights will not result in discriminatory treatment.

Data Retention: Customer data is stored until the customer requests deletion.

To exercise any of these rights, please contact us at client@poolcarela.com.

7. Acknowledgement

BY ACCESSING OR USING THE SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND CONSENT TO OUR PRIVACY PRACTICES AND TO THE USES AND DISCLOSURES OF INFORMATION THAT WE COLLECT ABOUT YOU. YOU AGREE TO BE BOUND BY THE TERMS OF USE APPLICABLE TO YOU.

8. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Pool Care LA. Email: client@poolcarela.com. Phone: (818) 740-6099.